Customer service becomes complete only when an online window
is opened for the customers. Some customers are comfortable with phone service
but a majority of customers want more than phone service. They want online
service as online service is more accessible than phone service.
Advantage of online customer service
In online service, the customers deal with a platform. They
don’t know executives as they report their problems to the platform. Whenever a
customer has a problem, he accesses his complaint account and posts his problem
without worrying about the service executives as he knows that the platform
would highlight his issue.
Every customer gets a dedicated complaint account that
he/she can access as and required and customers can take advantage of their
online complaint accounts in a hassle free manner. The online accounts are
always accessible and they can be accessed through different mediums including
computer and phone.
The
online platform would handle the phone calls in addition to online
communication.For online customer service, you need helpdesk software and it would be in addition to phone lines. In this way, it would open multiple channels of communication
together all these channels would make your customer service satisfactory.
From where to buy software
There are many development firms that provide customer
service platforms. Every platform has distinguished features and every platform
has different cost. It is for the user to see which platform best suits to his
needs. You should choose the platform that can accommodate your present as well
as future needs.
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